Terms and Conditions

Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of Circa Chat ("Circa," "we," "us," or "our"), including our website, apps, and related services (together, the "Service"). By creating an account, checking the box to agree, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old to create an account or use Circa. By using the Service, you represent that you meet this requirement and that all information you provide is accurate. We may require proof of age or identity at any time and may restrict or close any account that does not provide it. Voices may be required to complete age and identity verification before they can post or be paid.

2. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

3. Community Standards & Conduct

Circa connects Members with Voices (creators) through posts, messages, calls, and virtual gifts. All users are expected to follow our Rules & Guidelines and to treat others with respect. In addition to our Rules & Guidelines, you agree not to:

• Attempt to hack, exploit, reverse-engineer, or otherwise interfere with the Service, or make use of bugs, glitches, or unintended behavior to gain an unfair advantage ("gaming the system").
• Engage in scamming, fraud, or any attempt to deceive another user out of money, Circles, or personal information.
• Circumvent or attempt to circumvent any payment, age-verification, or moderation system on Circa.

We reserve the right to warn, restrict, or suspend any account that violates these Terms or our Rules & Guidelines, at our sole discretion.

4. Payments & Circles

Circa uses a virtual currency ("Circles") to facilitate purchases of subscriptions, messages, calls, and gifts. Circles have no cash value outside the Service and are non-transferable between accounts. Shop purchases are billed separately, directly through Stripe in real currency, not Circles.

All purchases made through Circa (including, but not limited to Circles, subscriptions, individual messages, calls, virtual gifts, and shop items) are final and non-refundable once purchased or spent, for any reason, except where required by law. This applies regardless of whether you are satisfied with the interaction, content, or response you received.

Circles do not expire while your account is in use. If an account stays inactive for 365 consecutive days, any unused Circles in it may expire and be forfeited without refund, to the extent permitted by law. An account counts as in use if you sign in, buy Circles, or send a message during that period.

5. Shop Purchases, Physical Goods & Fulfillment

Circa operates the Shop as a marketplace facilitator only. When you purchase an item from a Voice's Shop or Storefront, your contract for that item is with the Voice who listed it, not with Circa. The Voice is the seller of record and is solely responsible for the item itself, including its description, accuracy, condition, legality, packaging, shipping, delivery timeframe, tracking information, returns, exchanges, and any applicable taxes or customs charges.

Circa does not manufacture, stock, inspect, handle, package, ship, or deliver any physical item sold through the Service, and never takes possession of it at any point. We do not guarantee that any item will be shipped, that it will arrive, that it will arrive within any particular timeframe, or that it will match the Voice's description. Any shipping estimate, tracking number, or delivery status shown in the Service is information supplied by the Voice, which Circa passes along without independently verifying it.

To the fullest extent permitted by law, Circa is not liable for a Voice's failure to fulfill an order, for late, damaged, lost, or undelivered items, or for any dispute between you and a Voice concerning a physical or digital good. All purchases remain final and non-refundable as described in Section 4.

If a Voice does not fulfill an order, you should first contact the Voice directly through the Service. If that does not resolve it, you may report the issue to us through the Bug Report tab in your Settings. While Circa has no obligation to refund, reimburse, or otherwise make good on any unfulfilled order, we may (at our sole discretion) investigate, issue warnings or strikes, remove Shop listings, suspend a Voice's Shop access, or suspend or terminate the account of a Voice who repeatedly fails to fulfill orders.

By listing an item for sale on Circa, a Voice represents and warrants that they have the legal right to sell it, that it complies with all applicable laws, and that they will fulfill every order they accept. A Voice agrees to indemnify and hold Circa harmless from any claim, loss, or expense arising from an item they listed or failed to fulfill.

6. Content Ownership & License

You retain ownership of the content you post. By posting content to Circa, you grant us a non-exclusive, worldwide, royalty-free license to host, display, and distribute that content as necessary to operate the Service.

7. Content Confidentiality

Content you access through Circa (including a Voice's posts, paid/unlocked content, profile content, and private messages exchanged with any other user) is for your own personal use on the Service only. You agree not to copy, screenshot, save, redistribute, repost, or otherwise share that content anywhere else, including on other websites, apps, or social media, without the express permission of the person it belongs to. This applies to private conversations as much as it does to paid content. What happens in a private message on Circa, stays on Circa.

8. Prohibited Content & Conduct

You may not use Circa to post, share, sell, or monetize content that is illegal, involves minors in any way, is non-consensual, or otherwise violates our Rules & Guidelines. Without limiting the foregoing, Circa expressly prohibits the monetization of content in any of the following categories, and we may remove content, withhold payment, and suspend or terminate any account that violates this section without notice:

• Adult content and services. Circa is not an adult platform. Content that contains nudity or explicit sexual acts, including subscriber-only nude images or adult audio/video live chat, may not be posted or monetized on the Service. Content may be suggestive, but never explicit.
• Intellectual property or proprietary rights infringement. You may not post, sell, or monetize content that infringes another person's or entity's intellectual property or other proprietary rights.
• Copyright-infringing content. You may not post, sell, or monetize content you do not have the legal right to distribute, including leaked, pirated, or otherwise unlicensed music, video, or other copyrighted material.
• Violent extremism and hate speech. You may not post, promote, celebrate, or monetize content that engages in, encourages, or celebrates unlawful violence, or that constitutes hate speech toward any group based on race, religion, disability, gender, sexual orientation, national origin, or any other immutable characteristic.

In addition, you may not use Circa, including its messages, posts, calls, gifts, and any AI-assisted features, to create, post, send, request, or share content or scenarios that:

• involve or sexualize anyone under 18, or anyone who appears or is described as under 18, including "age play";
• are non-consensual, including depictions of people who are asleep, unconscious, or otherwise unable to consent, or that show a real person without their consent;
• involve incest, bestiality, animal cruelty, or watersports (urine or feces);
• depict sexual activity under the influence of drugs, alcohol, or hypnosis;
• depict or glorify violence, abduction, or snuff, including fantasy snuff;
• offer, request, or arrange prostitution, escorting, or paid sexual services, or arrange in-person meetings for sex (Circa is not a dating, escort, or meetup service);
• depict or promote polygamy;
• promote or give instructions for illegal activity, such as building weapons or planning a crime;
• present medical, legal, financial, or gambling advice as professional advice;
• contain harassment or threats, or target people for protected characteristics;
• are deepfakes, or other synthetic or altered images, video, or audio of a real, identifiable person made without that person's documented consent, or impersonate another person (see Section 10).

We use automated tools and human review to detect these (see "Automated Safety Screening & Reporting" below), and we may remove content and restrict, suspend, or permanently ban accounts that violate this section without notice. See Section 15 for how to report content.

9. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, including for violations of these Terms or our Rules & Guidelines. You may stop using the Service and delete your account at any time via Settings.

10. Content Authenticity & AI-Generated Content

Circa-operated profiles. Circa itself retains the right to operate and run some profiles, where replies may be written in whole or in part by AI, and can be reviewed by staff.

Some Voices and creators on Circa may choose to use artificial intelligence tools to partially or fully produce content shared through the Service, including but not limited to posts, captions, photos, videos, messages, profile information, and profile pictures. Circa does not independently verify whether any given piece of content was created with the assistance of AI, and makes no representation as to the authenticity, origin, or human involvement in any content posted by a Voice or other user.

Labels. Where Circa knows that an image, video, voice, or message was created or materially altered by AI, we may label it as AI-generated or synthetic.

No deepfakes or non-consensual likeness. You may not use the Service to upload, create, or share AI-generated or digitally altered images, video, or audio of a real, identifiable person without that person's documented consent, or to create content that falsely appears to be a real person. Any person whose likeness appears in content on the Service, including in AI-generated imagery, must be 18 or older and must have consented. Circa may ask for proof of age, identity, and consent, and may remove content, restrict accounts, or terminate accounts if it is not provided within five business days.

To protect their privacy and personal safety, some Voices may also present themselves under a fictional persona and use digitally created or altered images rather than their own likeness. Accordingly, Circa makes no representation that any Voice's name, image, or persona depicts a real, identifiable individual.

No generation by members. The Service does not let Members generate images, video, or audio by entering prompts.

By using the Service, you acknowledge and agree that Circa is not liable for any disappointment, dissatisfaction, or other negative feelings or outcomes arising from content that was partially or fully AI-generated or AI-assisted, and that no refunds will be issued on that basis. This applies equally to any other dissatisfaction you may experience while using the Service. All purchases of Circles, subscriptions, tips, gifts, and shop items are final and non-refundable except where required by law. By checking the agreement box during signup and continuing to use Circa, you accept and agree to use the Service under these terms.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available," without warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or that any creator's content is accurate or genuine.

12. Limitation of Liability

To the fullest extent permitted by law, Circa and its owners, employees, and affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to dissatisfaction with content, interactions, or purchases made through the Service.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms can be sent to customerservice@circa.chat, or through the Bug Report tab in your Settings.

15. Reporting Content & Enforcement

You can report content or accounts that violate these Terms using the Report option in the app, or by emailing customerservice@circa.chat. We review reports and may remove content and restrict, suspend, or permanently ban accounts. Apparent child sexual abuse material is handled as described under "Automated Safety Screening & Reporting" below. For copyright complaints, see our DMCA page.

Automated Safety Screening & Reporting

Circa uses a combination of automated tools and human review to help keep the Service safe. Messages, photos, and videos sent through Circa may be automatically screened for content involving minors, non-consent or coercion, real-world violence or threats, self-harm, and other illegal activity. Depending on what is found, this can result in a warning shown in the conversation, the conversation being temporarily restricted pending review, content being blocked from view, or an account being suspended, in addition to any human review and enforcement described elsewhere in these Terms.

Where Circa becomes aware of apparent child sexual abuse material or the online enticement of a minor, we are required by U.S. law (18 U.S.C. § 2258A) to report it to the National Center for Missing & Exploited Children's CyberTipline, and we do so. We are also in the process of adding hash-matching technology, through a licensed child-safety vendor, to automatically detect known child sexual abuse material in uploaded photos and videos, in addition to the screening already described above.

Automated screening is a tool, not a guarantee. It does not review every private conversation in real time, and it can miss things or flag things incorrectly. Human review of what is reported to us remains part of how Circa enforces these Terms.

Consequences of a Safety Ban

If, after reviewing an account flagged by our safety systems, we determine that the account should be permanently removed from Circa, that account is permanently suspended and immediately loses all access to the Service. Any unused Circles remaining in that account's wallet at that time are forfeited, are retained by Circa Chat LLC, and are not refunded. This forfeiture applies only to a purchased or credited Circle balance and does not affect a Voice's own already-earned withdrawal balance, which is handled separately.

A temporary restriction on sending messages while an account is under review is different from a permanent ban: it does not forfeit anything, and it is lifted once an admin has reviewed the account, whether by clearing it or by proceeding to a permanent ban as described above.